Terms and Conditions cape69 —
Complete Platform Usage Guide

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and cape69 ("Company", "we", "Platform"). This document governs your access to and use of the website, mobile application, and all services provided by cape69 under the domain cape69.win.

By accessing, registering, or using any part of the cape69 platform, you expressly confirm that you have read, understood, and agreed to be bound by these Terms. This acceptance also covers our Privacy Policy and Responsible Gaming Policy published on this website.

These Terms take effect on the date you first use the cape69 platform and will remain in effect for as long as your account is active or for as long as you access any of our services.

2 Member Eligibility

To be eligible to register and use the cape69 platform, you must meet all of the following requirements:

• Must be at least 18 years of age at the time of registration.
• Must be located in a jurisdiction that does not prohibit the use of online gambling services.
• Must not be an employee, agent, partner, or immediate family member of a cape69 employee.
• Must not have had a previous cape69 account terminated due to a terms violation.
• Register using your true and valid personal information — not under another person's identity.

Cape69 reserves the right to request proof of age and identity at any time through the Know Your Customer (KYC) verification process. Documents that may be required include a national ID card, passport, utility bill, or bank statement. Failure to submit the required documents within the stipulated timeframe may result in the account being suspended until verification is complete.

3 Account Registration

Each user is only permitted to register and hold one cape69 account. Registering multiple accounts, whether using different names, phone numbers, email addresses, or payment methods, is strictly prohibited and constitutes a serious violation of these terms.

Upon registration, you are required to provide true, accurate, and current information including your full name, phone number, email address, and date of birth. Any false or misleading information provided during registration may result in account closure and forfeiture of any existing balance.

You are solely responsible for maintaining the confidentiality of your account password. cape69 will not be liable for any losses arising from unauthorized access to your account due to your own negligence. If you suspect your account has been accessed without authorization, contact our support team immediately.

4 Deposits & Withdrawals

Cape69 accepts deposits via a variety of approved payment methods, including local bank transfers (FPX), e-wallets such as TNG eWallet and GrabPay, and supported cryptocurrencies. All deposits are processed securely using industry-standard encryption systems.

Terms relating to deposits and withdrawals are as follows:

• The minimum deposit is RM 30 for most payment methods unless otherwise stated.
• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 1 to 3 business days, depending on the chosen method and account verification status.
• All withdrawals must be directed to the same payment method used for the original deposit.
• Cape69 reserves the right to conduct additional checks on withdrawals exceeding certain limits to ensure security and legal compliance.
• Transaction fees, where applicable, are the member's responsibility and will be disclosed transparently prior to transaction confirmation.

5 Bonuses & Promotions

Cape69 offers a variety of bonuses and promotions from time to time, including first deposit bonuses, weekly cashback, tournament promotions, and a VIP loyalty programme. Each promotion is subject to specific terms and conditions stated on the Promotions page.

General rules applicable to all cape69 bonuses:

• Bonuses may only be claimed by eligible members within the stated promotional period.
• The wagering requirement must be fully met before any withdrawal can be made from the bonus balance.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Cape69 reserves the right to void bonuses if there are signs of abuse, including but not limited to hedging or the use of multiple accounts.
• Unused bonuses will expire automatically after the designated period.

In the event of a conflict between the terms of a specific promotion and these general terms, the specific promotion terms shall take precedence for that promotion only.

6 Game Rules

All games available on the cape69 platform use a certified Random Number Generator (RNG) that is independently audited by recognised third-party bodies to ensure the fairness and randomness of every game outcome.

Members agree to comply with the following rules when playing:

• Play fairly and do not use any automated software, bots, or unauthorized third-party tools to influence game outcomes.
• Not attempting to exploit any technical bugs or system vulnerabilities. Any bugs discovered must be reported to the support team immediately.
• Game results generated by the cape69 system are final and cannot be disputed unless there is clear evidence of a verifiable technical error.
• Minimum and maximum betting limits for each game are displayed within the game interface itself.

In the event of a technical issue or system disruption during an active gaming session, cape69 will endeavour to resolve the matter fairly and notify affected members as soon as possible.

7 Prohibited Activities & Fraud

The following activities are strictly prohibited on the cape69 platform and may result in permanent account closure and forfeiture of all balances and winnings:

• Registering multiple accounts under your own name or that of another person.
• Using a credit card, bank account, or payment method that does not belong to you.
• Committing fraud, including the use of stolen credit cards or false payment information.
• Colluding with other members to manipulate game outcomes or abuse the bonus system.
• Using third-party software, automation bots, or other unauthorized methods to gain an unfair advantage.
• Attempting to access another member's account without authorization.
• Using the platform for money laundering or any other criminal activity.

Cape69 works closely with the relevant authorities and will report any activities suspected of violating the law to the appropriate authorities. We reserve the right to withhold withdrawals and freeze accounts while an investigation is ongoing.

8 Privacy and Personal Data

Cape69 takes the protection of our members' personal data seriously. The collection, use, and storage of your personal data is governed by our Privacy Policy which forms part of these terms.

In brief, we collect personal data for the following purposes:

• Verifying your identity and processing account registration.
• Processing financial transactions securely.
• Providing effective customer support services.
• Complying with legal requirements including KYC and anti-money laundering (AML) obligations.
• Sending communications related to promotions and platform updates (subject to your preferences).

You have the right to access, correct, or request deletion of your personal data by contacting our support team. Requests will be processed within a reasonable timeframe in accordance with applicable legal requirements.

9 Liability Limits

Cape69 provides its platform on an "as is" basis and makes no guarantee that the service will be free from interruptions, errors, or defects at all times. However, we are committed to minimising disruptions and resolving technical issues promptly.

Subject to applicable law, cape69 shall not be liable for:

• Indirect, consequential, or exemplary losses arising from use of the platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure issues, natural disasters, or third-party interference.
• Betting or gaming decisions made voluntarily by you using the platform.
• Losses arising from unauthorized access to your account due to your own negligence.

Cape69's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days prior to the relevant claim arising.

10 Account Termination

You may close your cape69 account at any time by contacting our customer support team. Any valid balance in your account will be returned via your original payment method once all applicable wagering conditions have been met and the verification process is complete.

Cape69 reserves the right to suspend or terminate a member's account without prior notice under the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Fraud or activities suspected of violating the law.
• Failure to submit requested identity verification documents.
• Request from regulatory authorities or law enforcement agencies.

In the event of account termination due to a terms violation, cape69 reserves the right to withhold any balance or winnings in the account pending the outcome of an internal investigation.

11 Responsible Gaming

Cape69 is committed to promoting responsible gambling practices. We provide a range of tools to help members manage their playing habits. For more information, please visit the Responsible Gaming page.

• Deposit limit: Set a daily, weekly, or monthly deposit limit to suit your needs.
• Loss limit: Cap the amount of losses you are willing to absorb within a given period.
• Time limit: Set a daily playtime limit to prevent excessive use of the platform.
• Break: Activate a cooling-off period of 24 hours, one week, or one month at any time.
• Self-exclusion: Choose to exclude yourself from the platform for an extended period if needed.

If you or someone you know is showing signs of problem gambling, please seek professional help. cape69 can help connect you with appropriate support resources.

12 Terms Amendment

Cape69 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes will take effect immediately upon publication on this website unless a different effective date is specified.

We will endeavour to notify members of material changes via in-platform notifications or registered email. However, it is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable conditions.

Continued use of the cape69 platform following any amendment to the terms is considered your acceptance of the updated terms. If you do not agree with any amendment, you must stop using the platform and may close your account.